Inverness Expert Appliance Repair respects your privacy and is committed to protecting the information you provide through this website. This Privacy Policy explains how information is collected, used, shared, and protected when you visit the website, call, submit a service request, or otherwise communicate regarding appliance repair or related services. By using the website, calling, or submitting a request for service, you acknowledge and agree to the practices described in this Privacy Policy.

This website is primarily informational and is intended to help users learn about appliance repair services and request contact regarding service needs. The website does not process purchases, transactions, or credit card payments through the site. Any information submitted through the website is provided voluntarily by the user.

Information collected may include personal information that you choose to provide when using the call request form or otherwise contacting the company. This may include your name, phone number, email address, address, appliance information, service details, and any other information you include in your message. When you submit a service request form, the contents of that form are transmitted by email for operational handling and response.

Information may also be collected when you contact by telephone, email, or text message. This may include your contact details, the date and time of communications, the nature of your service inquiry, and other information necessary to schedule, confirm, coordinate, or complete requested services. If you communicate with the company or its partners, records of those communications may be maintained for customer service, quality assurance, training, operational, legal, and documentation purposes.

In addition to information you voluntarily provide, the website may automatically collect certain non-personal or device-related information when you visit. This may include IP address, browser type, device type, operating system, referring pages, pages visited, date and time of access, approximate geolocation derived from technical data, clickstream data, and similar browsing or usage information. Such data may be collected through cookies, web beacons, log files, analytics tools, or similar technologies used to help operate the website and improve the user experience.

Cookies and similar technologies may be used to remember preferences, understand website traffic, measure performance, enhance usability, diagnose technical issues, and improve content and service presentation. Web beacons or similar tracking mechanisms may also be used for analytics, website administration, and user experience improvements. By continuing to use the website, you understand that non-personal browsing data may be collected through cookies or web beacons for these purposes.

Information collected through the website or through communications may be used to respond to inquiries, contact you regarding your request, schedule service, confirm appointments, provide customer support, coordinate with technicians or service partners, maintain business records, improve operations, analyze usage trends, protect the website, investigate misuse, and comply with legal obligations. Information may also be used to follow up on service-related issues, communicate about availability, and facilitate the performance of requested appliance repair services.

By placing a call, submitting a service request form, sending an email, or otherwise contacting regarding services, you expressly agree to allow contact by phone, email, or text message for service-related purposes. This consent applies to communications from Inverness Expert Appliance Repair and its partners as reasonably necessary to respond to your inquiry, coordinate service, provide updates, confirm appointments, address operational matters, and otherwise facilitate requested services.

You acknowledge and agree that your information may be shared with trusted partners when reasonably necessary for operational and service needs. Such partners may include dispatch providers, technicians, subcontractors, customer support providers, communications providers, technology vendors, hosting providers, analytics providers, or other parties assisting with business operations or service fulfillment. Information shared with such partners is limited to the extent reasonably necessary to support operations, respond to requests, and provide services.

Information may also be disclosed if reasonably necessary to protect rights, property, safety, users, the website, service providers, or the public; to detect, prevent, or address fraud, misuse, security, or technical issues; to enforce policies or agreements; or to comply with applicable law, legal process, court order, governmental request, or other lawful obligation. Information may further be transferred as part of a business transaction, reorganization, sale of assets, merger, or similar operational event, to the extent permitted by law.

The website is not designed to collect sensitive financial information, and no credit card or payment card information is processed through the website. Users should not submit credit card numbers or highly sensitive personal information through the website form or by email unless specifically requested through a secure and lawful process outside the website.

Reasonable administrative, technical, and organizational measures may be used to help protect information against unauthorized access, disclosure, alteration, or destruction. However, no website, email transmission, internet communication, or electronic storage system can be guaranteed to be completely secure. Because service request submissions are sent by email, users understand that email may not always be a fully secure method of communication. By using the website and submitting information, you accept these inherent risks.

Information may be retained for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including responding to inquiries, providing services, maintaining records, resolving disputes, enforcing agreements, complying with legal obligations, and supporting legitimate business operations. Retention periods may vary depending on the nature of the information and the purpose for which it was collected and maintained.

This website may rely on third-party tools, software, hosting services, analytics services, communication services, or embedded technologies in connection with its operation. Those third parties may collect or process non-personal data or, where applicable, personal information on behalf of the business in accordance with their own roles and applicable law. The business does not control every aspect of third-party technologies and users acknowledge that certain data processing may occur through such service providers as part of normal website and operational functionality.

The website may contain links to third-party websites or services for convenience or informational purposes. If you access a third-party site through a link, any information collected by that third party is governed by that third party’s policies and practices, not this Privacy Policy. Users are responsible for reviewing the privacy practices of any third-party websites they choose to visit.

Users may have certain rights under applicable U.S. law regarding personal information, including the right to request information about collected personal data, the right to request deletion where required by law, and the right to request correction of certain information, subject to lawful exceptions and verification requirements. To opt out of future phone or text communications where applicable, you may call (224) 351-3963. Opt-out requests may not limit communications that are necessary to complete an active service request, comply with legal obligations, or maintain required records.

By using the website or contacting regarding services, you agree that any dispute, claim, or controversy relating to the website, submitted information, communications, privacy practices, or services shall first be addressed exclusively through direct negotiation. You waive the right to sue or take legal action beyond direct negotiation for disputes related to the website or services, to the fullest extent permitted by applicable law.

To the fullest extent permitted by applicable law, you agree that the maximum total compensation, damages, or recovery available for any claim related to the website, privacy practices, communications, or services shall not exceed $100, regardless of the theory of liability. This limitation applies to all claims, whether based in contract, tort, statute, equity, or otherwise.

To the fullest extent permitted by applicable law, each party shall bear its own legal fees, attorney’s fees, costs, and expenses in connection with any dispute, claim, or disagreement related to the website, privacy practices, communications, or services, regardless of outcome.

By calling, submitting a service request form, sending an email, texting, or otherwise contacting regarding services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms, including consent to be contacted for service-related purposes, acknowledgment that information may be shared with trusted partners for operational and service needs, understanding that non-personal browsing data may be collected through cookies or web beacons to improve user experience, waiver of legal action beyond direct negotiation, limitation of maximum compensation to $100, and responsibility for your own legal fees and expenses in the event of a dispute.

This Privacy Policy may be updated or modified from time to time to reflect changes in website practices, operational needs, legal requirements, or service processes. Any updated version becomes effective when posted on the website. Continued use of the website or continued communications regarding services after changes are posted constitutes acceptance of the revised Privacy Policy.